French Helpdesk Advisor

IBM | Posted 4-05-2021

Heredia (IT)

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You\'ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!
Your Role and Responsibilities
The IBM Help@IBM organization is transforming how we provide Mac Help, Windows 10 and Linux Desk services. We are looking for talented Mac support, Windows 10 and Linux Advisors to join a team in Costa Rica.
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new \"white glove\" experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You\'ll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you\'ll need to reach out to colleagues to help achieve a resolution, but you\'ll maintain that first contact point relationship until the customer is delighted.
This role requires outstanding communication, collaboration and problem-solving skills.

Required Technical and Professional Expertise
  • Customer support experience and service focus
  • Active listener with flexibility to modify approach and adapt to customer needs
  • Ability to multi-task
  • Proven problem-solving skills
  • Knowledge sharing
  • French: Fluent

Preferred Technical and Professional Expertise
  • 2 years technical support or help desk experience supporting Apple hardware, software, OSX, IOS, Windows 10 and Linux.
  • Expertise in configuring local storage and file systems on Linux Workstation.
  • English: Fluent

About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It\'s a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, \"What else is possible?\" GTS is the place for you!
Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.